Who are you?
THEIA GEMS® is the legally protected brand of Marcus Gaster Schmuckwaren from Offenbach am Main/Germany. We are a small family business and run our store alone and on our own responsibility. We select the jewelry ourselves, do not do any dropshipping and sell at our own personal risk. This is the only way we can meet our high standards.
Is THEIA GEMS Online Shop a dropshipper?
Never!
We only sell jewelry that we have selected or designed, whose quality we have checked, which we have packed for shipping and which we have taken into stock. That's why we seal the gift box with our security sticker.
We want you to enjoy THEIA GEMS® jewelry and not have to deal with all the problems associated with dropshipping. We are your partner and will take care of everything, even if things go wrong.
Do I need to create an account with THEIA GEMS® Online Shop to make a purchase?
No, you do not need an account to place an order. You can order as a guest.
Can I buy THEIA GEMS® elsewhere?
We only sell through our THEIA GEMS® online store and Amazon. Otherwise we have no commercial agreements or B2B partners. If you see THEIA GEMS® jewelry sold by others, it means that they are not genuine THEIA GEMS® products.
Can I have demo jewelry from you?
We do not offer demo products, but we do offer very flexible return policies. You don't have to worry about placing an order and then not wanting it because you don't like it. You can return the product within 30 days of receiving the order.
Can I get a gift box?
You can give the THEIA GEMS® jewelry as a gift in the sealed gift box with the THEIA GEMS® jewelry box inside. You will always receive your ring, pendant or earring in the sealed THEIA GEMS® gift box upon delivery. It contains all the documents and the THEIA GEMS® jewelry box. Incidentally, both are 100% recyclable and are made only from renewable raw materials such as paper, cardboard, wood and Lyocell®.
Why buy jewelry online at THEIA GEMS® ?
Why not, if you know what you want?
Okay, at your local jeweler you can choose from different designs and materials, try everything on and get sound advice and maybe even a drink on top. But you also have to go there and find your feet in a strange and unfamiliar environment.
THEIA GEMS® Online Shop is available to you 24/7. Conveniently from home or from another location. You can consult and choose together with your friends. And you decide on the drinks yourself.
THEIA GEMS® online store offers various payment methods, ships exclusively via DHL throughout Europe and has customer-oriented customer support to help you with your questions.
Once you have received your order, you can check it again at your leisure, either alone or together with your friends.
Is the anchor chain too short or the earring too long after all? To return an item, send an email to client@theiagems.de and you will receive a free return label by email. Once we have received it, we will transfer the money back to you.
Can I return the jewelry?
To return jewelry, send an email to client@theiagems.de and you will receive a free return label by email. Once we have received it, we will transfer the money back to you.
What can I do if something goes wrong?
Write a short email to client@theiagems.de. Marc from THEIA GEMS® will solve your problem.
How do you handle my data?
We are committed to the EU GDPR. We store customer data exclusively for the purpose of order processing and within the scope of the statutory retention obligation for commercial business operations.
All data is stored in Germany at Strato, Berlin/Germany and at Microsoft Deutschland GmbH, Munich/ Germany.
We only rely on Stripe Inc, San Francisco/ USA or Paypal Inc, San José/ USA for credit card payments.
Do you operate your business in compliance with the law?
We comply with legal and official regulations, observe the principles for responsible business practices and pay attention to sustainability.
Do you comply with the UN Guiding Principles on Business and Human Rights?
We are committed to complying with and implementing the UN Guiding Principles on Business and Human Rights. We respect human rights by considering all potential and actual impacts in our company and in our business relationships.
How do you ship at THEIA GEMS® Online Shop?
We ship exclusively via DHL, Bonn/Germany with the DHL GoGreen shipping option.The CO2 emissions generated during transportation are offset by investments in climate protection projects.
Is the outer packaging recyclable?
The outer packaging is made of unbleached corrugated cardboard and can be 100% recycled as waste paper.
We deliberately avoid unnecessary printing of our outer packaging with company logos and limit ourselves to the necessary transport labels.
Is the green gift box recyclable?
The green gift box with the THEIA GEMS® seal is made of paper and cardboard and can be 100% recycled as waste paper. The gift box is always sealed with the THEIA GEMS® protective seal, confirming that it is an original piece of THEIA GEMS® jewelry.
Is the jewelry box recyclable?
The hinged jewelry box is made of a wooden frame, cardboard, paper, Lyocell® and silk and can be 100% recycled, which hopefully won't be the case for you.
Because our jewelry box can store several pieces of jewelry. On the inside of the jewelry lid, you can attach a greeting card in business card format to the two side straps.
Does your IT service provider work with green electricity?
Our service partner, STRATO AG, works in an energy-efficient and climate-friendly manner in its German data center, which is powered 100% by green electricity.
Why don't you sell jewelry with natural gemstones?
We do not use natural gemstones because we want to avoid the risks to nature and people as well as the potential for conflict in sales.
Today, almost 100% of natural gemstones are extracted in open-cast or deep mining. Mining always causes profound changes in nature. For the people working or living in the area, mining is not always free of conflicts with regard to UN human rights.In addition, distribution is not always free of conflict.
Why do you only sell jewelry with synthetic (lab-grown) gemstones?
We consistently avoid all risks associated with mining and classify the disadvantage of energy consumption in the production of synthetic gemstones in the laboratory (lab grown) as less of a burden on people and nature.
Jewelry Preservation and Maintenance
Can I wear the jewelry in the shower, bathtub, while swimming or in the whirlpool?
In principle, yes, because silver jewelry is not sensitive to water.
However, although shampoo, soap or care oils are good for the skin, they can accumulate on the metal surface as well as on the gemstones and make the jewelry look dull. You must then clean the jewelry carefully.
Can I wear my jewelry in public swimming pools?
No. The water in public swimming pools always contains chlorine or other aggressive chemicals for disinfection. Make sure that you take off your THEIA GEMS silver jewelry before swimming.
If you forget to take it off before swimming, you should rinse it with clean water and dry it afterwards.
Can I wear the jewelry in the sauna, on the beach or while sunbathing?
No. Please do not wear jewelry on the beach, while sunbathing or in the sauna. The combination of sand and jewelry is very detrimental. If your jewelry comes into contact with sand and friction between skin, jewelry and sand, it acts like sandpaper and can scratch the gemstone and silver.
Can I wear my jewelry while doing housework or gardening?
No. Many household cleaners contain chemicals that can tarnish or damage jewelry. Avoid any contact with chemicals. Also, all gemstones are fragile; even a diamond can chip or break if bumped. Protect your jewelry from hard surfaces, do not drop it and avoid knocks.
Can I wear the jewelry during sports?
No, because you have an increased risk of injury if you get caught somewhere with your ring, for example, or if your necklace breaks because it gets caught somewhere. In addition, all gemstones are fragile.
Even a diamond or moissanite can split or break if hit. Protect your jewelry from hard surfaces, do not drop it and avoid knocks.
Can I wear my jewelry while sleeping?
No. It is better to take your jewelry off before going to bed. This will prevent your jewelry from being accidentally damaged; the anchor chain can break or one of the claws can get caught somewhere and bend due to an unintentional movement during sleep, which could even cause a stone to be lost.
Can cosmetics damage my jewelry?
Yes, always wear your jewelry as the last accessory to your outfit so that it does not come into contact with lotion, perfume, hairspray or other cosmetics.Contact can cause permanent damage such as discoloration, stains or loss of shine.
Never apply cream while wearing jewelry, as stone settings can easily stick to cream.
The natural oils from your skin can also make diamonds, gemstones and pearls appear dull. Therefore, only touch the jewelry when it is being worn.
How should I store my jewelry?
The best place to store your jewelry is in the THEIA GEMS® jewelry box in a dry place and not in the bathroom.Moisture causes gold and silver to tarnish.It becomes dull and lackluster and must then be cleaned.
Jewelry Cleaning
Are there preventive measures for jewelry care?
Yes, avoid contact with chemicals that are often used in household cleaners or swimming pools. The best place to store your jewelry is in the THEIA GEMS® jewelry box in a dry place and not in the bathroom. Alternatively, it also makes sense to store the jewelry in another jewelry box, wrapped in cotton or in a plastic bag.
Necklaces become knotted when they are stored. To avoid knots, always store the necklace in the hanger of the THEIA GEMS® jewelry box or make sure that the necklace lies flat or hangs straight when it is not being worn.
How can I clean my THEIA GEMS® silver jewelry?
Silver can be cleaned in various ways.Light deposits can often be rubbed off dry with a soft cotton cloth.
Can I clean my THEIA GEMS® silver jewelry with baking powder?
Baking soda is suitable for more severe discoloration.
Put it with a little water on a soft toothbrush and polish the silver with very light pressure. Only brush over the silver and never over the gemstones.Be careful with gemstones.
Can I clean my THEIA GEMS® silver jewelry with tooth paste?
Apply a small amount of toothpaste and leave to act briefly, brush clean with a soft toothbrush, then rinse thoroughly and dry with a cloth. Only brush over the silver and never over the gemstones.
Can I clean my THEIA GEMS® silver jewelry with silver cleaning agents?
The trade offers special cleaners such as cleaning cloths, care products or silver baths. Dark spots can be removed particularly well with a thin silver cloth. However, they contain chemical substances that can be harmful to the environment.
Be careful with gemstones.
Gemstones may require different care methods depending on their structure. Simply wipe the gemstone with a soft cloth to remove any residue.
If you use a silver care solution to clean your jewelry, make sure that the gemstones do not come into contact with the solution or other chemicals. Excessive heat and sudden temperature fluctuations must be avoided, as this can cause gemstones to break.
Can I clean my THEIA GEMS® silver jewelry in an ultrasonic bath?
Yes, if it is silver jewelry without gemstones.No, if it is silver jewelry with gemstones or pearls. For example, gemstones can be “knocked” out of their settings.Each piece of jewelry must be cared for and
care and maintenance depending on its product characteristics. Ultrasonic cleaning should be carried out by us or by a goldsmith or jeweler.
Hazard warnings
Can I give jewelry to children?
Children under the age of 6 must not be given jewelry. The rings, earrings, ear studs, pendants, chains or parts of these pieces of jewelry are very small and can be swallowed by children under the age of 6. Older children should be given a safety briefing before they are given the jewelry.
Is THEIA GEMS silver jewelry a safe product?
The product is a safe product according to Article 3 No. 2 of Regulation (EU)2023/988, which, under normal or reasonably foreseeable conditions of use, including the actual duration of use, presents no or only low risks compatible with its use, considered acceptable and consistent with a high level of protection of the health and safety of consumers.